Customer value

Estimate the value generated throughout each customer relationship.

Combine average order value, frequency, retention and margin to estimate a customer's economic value.

Choose indicator

Switch between calculators without leaving the page and compare different perspectives of your scenario.

01
Fill in the data

Calculate your scenario

Use average values from the same period. You can change the assumptions and recalculate as many times as you need.

02How it works

Understand what the result represents.

Lifetime Value estimates a customer's contribution throughout the relationship. The gross margin approximates the calculation of the effective economic value, rather than just considering billing.

Formula usedLTV = average order value × purchases per year × retention in years × gross margin
How to use calculator
  1. Inform the average order value of purchases made by a customer.

  2. Add the average annual frequency and expected retention time.

  3. Use the average gross margin of the operation, without taxes or variable costs.

  4. Calculate and compare LTV to CAC to assess the sustainability of the acquisition.

03
Benefits

Clearer decisions begin with good assumptions.

01

Long-term vision

Evaluate the customer by the full relationship, not just for the first sale.

02

Customer acquisition cost limit

Understand how much can be invested in acquisition without compromising the margin.

03

Focus on retention

Visualize the financial impact of increasing frequency, margin or permanence.

04

Predictable revenue

Create commercial projections with transparent and comparable assumptions.

Technical validation

Take the estimate to an engineering scenario.

The results are indicative. Our team can validate data, measurements, scope and assumptions for the reality of your operation.

Talk to an expert

No obligation. Initial assessment by a specialist team.